Returns & Exchanges

We’re Here to Help You!

At Okloop, your satisfaction is our top priority! If you receive an incorrect order or a damaged product,
we want to make things right. That’s why we offer a hassle-free ‘no-questions-asked’ return and replacement policy, or a refund if needed.

Here’s How It Works:

Quick and Easy Returns: Simply retain the original packaging and reach out to us. Our dedicated team will evaluate your request upon the product's return.
Timely Action Required: To ensure the best quality for our products, please trigger your return within 48 hours of receiving your order. This helps us adhere to temperature regulations.

Need Assistance?

For any questions or to initiate a return, please don’t hesitate to contact our friendly Customer Care team:
Call Us: +971 58 590 1458
Email Us: customercare@okloop.io

Product Exchanges

If you need to exchange a product, our team is here to assist you personally. Just reach out, and we’ll take care of the rest!For any other inquiries related to returns, feel free to check our FAQs section or contact us directly at customercare@okloop.io.

Thank you for choosing Okloop! We appreciate your trust in us and are committed to ensuring your experience is nothing short of excellent.
This version emphasizes customer care and support while providing clear instructions on the return process.